Customer Service Peer GroupContact Center Workforce Management Special Interest Group
Contact Center Workforce Management Special Interest Group
Connect with fellow practitioners on what is happening in the contact center workforce management space.
- 11:00 am
Virtual
Description
The Contact Center Workforce Management Special Interest Group is driven by the registrants of the session, and the ensuing dialogue. We protect the space for practitioners to ensure that the discussion remains relevant to the participants. Registrants are asked to suggest topics when registering for the session to ensure relevant topics for our dialogue.
All participants are required to register. To learn more about the Contact Center Workforce Management SIG or to register, please contact Matt Cone.Audience
Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in implementing or conducting Contact Center Workforce Management.