Special Interest Group, Pilot Session
Date: 09/09/2022
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
UWEBC Events Search
Omnichannel: What Will It Take to Turn This Goal Into a Reality?
Omnichannel: What Will It Take to Turn This Goal Into a Reality?
Date: 01/19/2023
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Agent Assist: Hype or Necessity
Agent Assist: Hype or Necessity
Date: 04/14/2023
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Sentiment Analysis: Catching Feelings
Sentiment Analysis: Catching Feelings
Date: 07/13/2023
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Large Language Models: ChatGPT in Customer Care
Large Language Models: ChatGPT in Customer Care
Date: 10/26/2023
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Generative AI in Text Channels: Co-Pilots, Chatbots and more!
Generative AI in Text Channels: Co-Pilots, Chatbots and more!
Date: 03/14/2024
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Customer Experience Platforms: Mapping and Measuring the End-to-End Customer Journey
Customer Experience Platforms: Mapping and Measuring the End-to-End Customer Journey
Date: 07/11/2024
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
AI in Employee Training: Learning to be Better Humans from Technology
AI in Employee Training: Learning to be Better Humans from Technology
Date: 11/07/2024
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Future of Contact Centers Special Interest Group - Stronger Together
Explore how strong partnerships with technology providers can accelerate contact center transformation.
Date: 07/17/2025
Practice Area: Customer Service Peer GroupEvent Delivery: Virtual
Future of Contact Centers
Topic to be announced soon!
Date: 12/02/2025
Practice Area: Customer Service Peer GroupEvent Delivery: Virtual
Reimagining HR - The Future of Your Enterprise Demands a New Future of HR
Reimagining HR - The Future of Your Enterprise Demands a New Future of HR
Date: 02/27/2020
Practice Area: Human Resources Focus AreaEvent Delivery: In-person
COVID-19 and HR: Issues, Challenges and Solution Strategies
COVID-19 and HR: Issues, Challenges and Solution Strategies
Date: 04/08/2020
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
COVID-19: Return-to-Work Considerations and Practices
COVID-19: Return-to-Work Considerations and Practices
Date: 05/15/2020
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
Building a Reimagined Workforce Experience
Building a Reimagined Workforce Experience
Date: 08/06/2020
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
Executive Roundtable on Current and Emerging HR Issues
Executive Roundtable on Current and Emerging HR Issues
Date: 08/13/2020
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
Diversity and Inclusion: Successful Strategies and Leading Practices
Diversity and Inclusion: Successful Strategies and Leading Practices
Date: 10/29/2020
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
Executive Roundtable on Current and Emerging HR Issues
Executive Roundtable on Current and Emerging HR Issues
Date: 12/03/2020
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
Executive Roundtable on Current and Emerging HR Issues
Executive Roundtable on Current and Emerging HR Issues
Date: 02/04/2021
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
Sustaining Organizational Culture in a Remote Work Environment
Sustaining Organizational Culture in a Remote Work Environment
Date: 03/04/2021
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual
Executive Roundtable on Current and Emerging HR Issues
Executive Roundtable on Current and Emerging HR Issues
Date: 04/01/2021
Practice Area: Human Resources Focus AreaEvent Delivery: Virtual