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Take away ideas for addressing your contact center operational challenges during the pandemic situation by learning about the experiences and approaches of fellow contact center leaders from UWEBC member companies.

Take away ideas for addressing your contact center operational challenges during the pandemic situation by learning about the experiences and approaches of fellow contact center leaders from UWEBC member companies.

Continue the conversation with fellow contact center executives from UWEBC member companies to glean ideas for addressing operational challenges during the pandemic.

Explore how fellow contact center executives from UWEBC member companies are addressing operational challenges during the pandemic.

Continue the conversation with fellow contact center executives from UWEBC member companies to glean ideas for addressing operational challenges during the pandemic.This meeting will be held via web only.

Take away new ideas for collecting and leveraging customer experience feedback by comparing practices with other UWEBC member companies.

Glean new ideas for improving how your customer care organization handles customer email.

Glean strategies and practices for engendering and sustaining customer care team members' emotional connectedness to their mission during this challenging time.

Take away ideas for improving how your organization handles customer complaints and leverages complaint data to improve customer experience.

Take away ideas for addressing work-at-home strategy execution challenges for your care organization through sharing and discussion of approaches and experiences with peers at other UWEBC member companies.

Take away new ideas for enhancing the effectiveness of training for your remote associates.

Get actionable ideas for enhancing the performance and engagement of your work-from-home employees by learning about, discussing and comparing practices with fellow UWEBC members.

Take away new ideas for improving employee experience for your customer care team members by learning about, discussing and comparing practices with fellow UWEBC members. Our first event back in person!

Garner new perspectives and ideas to apply to your company's self-service strategy, by learning about the tools and approaches of other customer care organizations.