Partnering for Progress: How Established AI Vendors Accelerate Innovation
- 11:00 AM
Please login or sign up for a UWEBC Member Account to register for or join this event.
Description
As organizations race to harness the power of artificial intelligence across customer interactions, operations, and analytics, leaders face a crucial question: Should you build your own AI capabilities or partner with an established vendor?
This interactive session examines the trade-offs between custom-built and vendor-provided AI solutions, highlighting how mature platforms can enable organizations to move faster, mitigate risk, and scale innovation more effectively.
We’ll hear from NICE—a global leader in contact center and AI-driven customer engagement—on lessons learned from organizations that chose to partner rather than build. Attendees will also have the opportunity to discuss how these insights apply to their own strategy, culture, and customer experience ambitions.
Discussion Topics May Include
- Strategic and financial considerations when deciding to build or buy AI solutions
- Common pitfalls of in-house development and how to avoid them
- The advantages of a proven AI vendor ecosystem—support, speed, security, and scalability
- How to evaluate ROI and adoption success across AI initiatives
- Real-world examples of successful vendor partnerships in customer service
Who Should Attend
- Customer Experience and Contact Center leaders
- Technology and Digital Transformation leaders
- Operations and Strategy professionals exploring AI capabilities
Session Format
- Featured Insights with Q&A: Presentation from NICE on trends, value drivers, and client experiences.
- Peer Discussion: Open dialogue among participants to share challenges and approaches.
Add this event to your calendar
Please note that adding the event to your calendar is not the same as registering. Please also use the button above to register for this event.
Additional Information
Location: ZoomContact: Events Team, events@uwebc.wisc.edu