Contact Center Quality Monitoring
Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space.
- 11:00 AM
Event Assets
Please login or register for a UWEBC Member Account to access this event's assets.
Description
The Contact Center Quality Monitoring Special Interest Group is driven by the registrants of the session, and the ensuing dialogue. We protect the space for practitioners to ensure that the discussion remains relevant to the participants. Registrants are asked to suggest topics when registering for the session to ensure relevant topics for our dialogue.
Who Should Attend: Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in implementing or conducting Contact Center Quality Monitoring. All participants are required to register. To learn more about the Contact Center Quality Monitoring SIG or to register, please contact Matthew Cone. We apologize for the extra hurdle, but want most to protect the experience and value of these events. We look forward to hearing from you!
Enhance your experience by downloading the Events App on your mobile device.
Agenda Items
| 9:00 AM | Intro and Purpose |
| 9:05 AM | Community Introductions |
| 9:20 AM | Scorecards - What does success and growth look like? |
| Breakout Discussion | |
| 9:55 AM | Automating QM - What can more data tell us? |
| Breakout Discussion | |
| 10:25 AM | What will the role of Quality Monitoring look like in 5-10 years? |
| Breakout Discussion | |
| 10:55 AM | What's Next? |
| 11:00 AM | Adjourn |
Additional Information
Location: Customer Service Community HubContact: Events Team, events@uwebc.wisc.edu