Experience Management Virtual Boot Camp

Organizations invest in Experience Management (XM) because they recognize that systematically improving the experiences they deliver will generate tangible value for their business. The more we learn about how people process experiences, the more we can shape the experiences we deliver to create the outcomes that matter most. Organizations will increasingly need new leaders that can see the financial and strategic value of XM and break through silos to create the experiences that differentiate their organization.

Following three synchronous virtual sessions instructed by experts from Qualtrics XM Institute, attendees will fortify their learning by participating in three virtual collaborative learning sessions with classmates, facilitated by UWEBC Customer Service Practice Director Matthew Cone, to share and discuss experiences related to applying the methods, processes, and tools learned in the class.

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