Starting at the Source: Building Strong Employee Connections with Customer Care Teams
Strengthen your customer care from within; join us to build empowered, connected teams that drive exceptional customer experiences! Register today.
- 2:00 PM
Description
Exceptional customer experiences begin from within, with engaged, supported, and connected teams. Understanding and strengthening these employee relationships is crucial, yet often overlooked amid the pressure of external customer demands. This event will delve into the essential components of fostering deep, meaningful employee connections, directly impacting customer satisfaction and organizational performance.
Through engaging discussions, you will discover actionable approaches to build trust, enhance communication, and empower customer care employees. You'll explore how peers from diverse sectors have successfully nurtured team cohesion, enhanced employee engagement, and created environments where exceptional customer service thrives. The event will feature interactive breakout sessions, enabling attendees to identify strategies to overcome internal barriers, facilitate collaboration, and leverage team insights to improve overall customer care outcomes.
In exploring the power of this connection we'll hear from:
- Nicole Darby, Director of Customer Care at Mason Companies, will share how that strong connection with purpose empowers the team to create a better experience for the customer, even when their experience is in flux.
- Katie Checolinski, Customer Support Manager at Sargento, will speak to Sargentos culture of "Hire great people and treat them like family" creates alignment that the customer can feel.
Seize this unique opportunity to learn directly from peers and industry experts, gain valuable insights into best practices for employee engagement, and build meaningful connections across the UWEBC community. Equip yourself with practical tools and proven methods to create stronger, more connected customer care teams, positioning your organization for sustained success.
Participate in Customizing the Agenda: You’ll have the opportunity to play an active part in shaping the agenda for this session – and to maximize its relevance for you – by suggesting and selecting topics for breakout discussions. Once the agenda is complete, you choose the discussions you want to join. This will be a highly interactive session so come prepared to share your questions, challenges and insights!
Online Streaming Available: If you can't make it to the event in person (or if in-person registration has reached capacity), you can still register to attend online. This option allows you to view the presentations, while attending in person provides you with the opportunity to participate in breakout discussions, ask questions or take advantage of networking opportunities. To attend virtually, click the "Register for virtual" button on this event's homepage. You will receive a confirmation email with the link to join a week before the meeting, and you can find the link to join on this page as well.
Add this event to your calendar
Please note that adding the event to your calendar is not the same as registering. Please also use the button above to register for this event.
Agenda Items
| 9:00 AM | Welcome and Introductions |
| 9:25 AM | Member Spotlight: Nicole Darby of Mason Companies |
| 10:10 AM | Break |
| 10:20 AM | Member Spotlight Katie Checoliski of Sargento |
| 10:50 AM | WINFY Activity |
| 11:15 AM | Breakout Discussion Prep |
| Onsite | |
| 11:15 AM | Breakout Discussions |
| Virtual | |
| 11:30 AM | Lunch |
| Onsite | |
| 11:55 AM | Wrap-up |
| Virtual | |
| 12:00 PM | Adjourn |
| Virtual | |
| 12:15 PM | Breakout Discussions |
| Onsite | |
| 1:50 PM | Wrap-up |
| Onsite | |
| 2:00 PM | Adjourn |
| Onsite |
Additional Information
Location: UW-Madison Pyle Center (In-person); Zoom (Virtual)Location Address: 702 Langdon Street, Madison, WI 53706
Contact: Events Team, events@uwebc.wisc.edu