Outsourcing the Customer Approach

Teleperson is a customer engagement platform designed to unify and enhance customer service interactions across companies and brands. By leveraging a dual-sided model, Teleperson aligns both customer and business interests to create a seamless service experience. Customers gain control over how they engage with businesses, while companies benefit from enhanced customer insights, proactive engagement, and a streamlined support process. Through its intelligent service hub, Teleperson connects people, systems, and support channels into a single, dynamic interface, helping businesses increase efficiency, improve customer retention, and drive revenue growth.

A key differentiator for Teleperson is its use of Agentic AI, an advanced form of artificial intelligence that goes beyond traditional chatbots. Instead of merely responding to predefined inputs, Agentic AI understands intent, anticipates needs, and autonomously takes action on behalf of the customer. This technology enables personalized, real-time solutions, such as proactively resolving issues, analyzing customer behavior patterns, and initiating service recovery—redefining the role of AI in contact center operations. By automating complex problem-solving while maintaining a human-centric experience, Agentic AI represents a fundamental shift in customer service efficiency, employee training, and customer satisfaction.