In the ever-evolving landscape of customer service, where every interaction matters, our recent Customer Service peer group meeting, led by Matthew Cone, provided a goldmine of strategies and insights to reduce customer effort and boost …
Newsletter
Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Developing leadership skills in frontline supervisors and managers holds immense organizational possibilities and opportunities, and organizations that succeed in this area are more likely to cultivate a friendly and inclusive work culture for the entire organization. Our Customer Service Peer Group meeting on August 10th discussed this topic in-depth, where participants learned how to explore the power of developing leadership skills in frontline supervisors for organizational success and enhanced team performance. The meeting was led by UWEBC’s Customer Service Practice Director Matthew Cone, with featured presentations from jIQ People Solutions, Northwestern Mutual, and Mason Companies.