UWEBC

CX Data Analysis Methods & Techniques and Integrating CX Data from Multiple Sources for a Holistic View

Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.

- 12:00 PM

Event Assets

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  • 1. UWEBC Presentation: Opening Remarks thumbnail
    1. UWEBC Presentation: Opening Remarks File Type: Video
  • 2. UWEBC Presentation Slides: CX Measurement and Action Planning Special Interest Group Welcome thumbnail
    2. UWEBC Presentation Slides: CX Measurement and Action Planning Special Interest Group Welcome File Type: Video
  • 3. McorpCX Presentation: Subject Matter Insight thumbnail
    3. McorpCX Presentation: Subject Matter Insight File Type: Video
  • 5. McorpCX Presentation Slides: Integrating CX Data from Multiple Sources for a Holistic View thumbnail
    5. McorpCX Presentation Slides: Integrating CX Data from Multiple Sources for a Holistic View File Type: PDF
  • 4. McorpCX Presentation: Data Analysis Methods and Practices Discussion Introduction thumbnail
    4. McorpCX Presentation: Data Analysis Methods and Practices Discussion Introduction File Type: Video
  • 6. UWEBC Presentation: Takeaways and Insights thumbnail
    6. UWEBC Presentation: Takeaways and Insights File Type: Video
  • 7. UWEBC Presentation: Closing Remarks thumbnail
    7. UWEBC Presentation: Closing Remarks File Type: Video

Description

At this session, we'll hear from Johnathan Greenwood, Practice Leader of Measurement and VoC, and Stephen Shay, VP and Practice Leader of CX Capabilities of McorpCX. They will share and take questions about the path to integrating various sources of data for success, and highlight pitfalls to watch out for on the path to your CX goal. We'll also discuss and compare members' methods and techniques for data analysis. Come with your experiences and questions on these two CX topics identified as being of high interest to participants in the group:

  • CX data analysis methods and techniques
  • Integrating multiple sources of CX and operational data for a holistic view

Who Should Attend: Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in collecting, analyzing Voice of Customer, behavioral and/or operational data for enabling their organizations to take action based on insights derived. All participants are required to register. To learn more about the Customer Experience Measurement and Action Planning SIG or to register, please contact Matthew Cone.


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Agenda Items

9:00 AM Welcome and Opening Remarks
 
9:20 AM Subject Matter Expert Insight: McorpCX
  Johnathan Greenwood - Practice Leader of Measurement and VoC

Stephen Shay - VP and Practice Leader of CX Capabilities
10:05 AM Break
 
10:15 AM Data Analysis Methods and Practices Discussion Introduction
 
10:30 AM Breakout Discussions (Participant Practice & Experience Sharing)
 
11:15 AM Share Insights and Takeaways from Breakout Discussions
 
11:45 AM Closing Remarks and Wrap-Up
 
12:00 PM Adjourn
 

Additional Information

Location: Zoom Meeting
Contact: Events Team, events@uwebc.wisc.edu